Applications Support 

Wayport’s network is designed to support a host of applications, products and services, all running over one scalable platform that extends the public’s digital lifestyle to the venue and reduces the costs of doing business.

Enhance patient and healthcare professionals’ satisfaction and brand value with public Wi-Fi access for visitors, patients and personnel:

• Walled garden options
• Custom branding for your healthcare facility
• Location based services
• Walk-up Internet access with Wayport’s CyberCenter Express Public Space PC station 
• Printing
• VPN support 
• Models for both free Wi-Fi and fee-based public Wi-Fi

• Unique, highly secure physician access
• Electronic medical records and physician charting tools
• VoIP communications
• RFID/RFLS
• Inventory tracking
• E-learning
• Bandwidth allocation
• Wayport’s Property Resource Center 

Installation Services 

Select an integrator that reduces the complexity of network systems and increases the speed with which your organization implements new technology. Wayport’s team of network installers and project management professionals will deploy your network smoothly and efficiently with:

• Wayport certified site surveys
• Certified Wireless Network Administrator (CWNA) installation technicians/contractors
• Project Management Institute (PMI) practices and technical team supervising all installation activities
• Coordination with shipping and the Wayport build lab for equipment requirements and configurations
• Development of an internal database specifically for healthcare partner activity
• Quality control on IP addresses, including coordination with NOC and managed service company partner to fix errors
• Co-creation of an installation guide
• Daily and weekly status updates with healthcare partner

Network Services 

Wayport can design, deploy and manage a carrier grade network for your organization that will optimize your essential processes and operations and allow you to focus on your core services. Wayport offers protection for your technology investments by offering:

• Experience with design for HIPAA compliance
• Security for PHI and EPHI
• Remote Monitoring 24/7/365
• Troubleshooting
• Remote Maintenance
• Emergency Maintenance
• Alarm Reporting

Repair and Maintenance 

Have complete confidence in Wayport’s ability to keep your facility up and running, knowing that it is backed by a highly trained R&M response team. Wayport enhances service levels at the venue by providing:

• On site support to resolve connectivity issues at managed service company partner venues (upon request)
• Hire, train and manage nationwide R&M technicians
• Equipment replacement, troubleshooting and coordination of vendor meetings to resolve issues between Wayport provided equipment and the circuit provider
• Dispatches are next business day unless otherwise contracted for more immediate service

• Daily Automatic all Distribution (ACD) metrics reporting and analysis
• Daily ticket reporting and analysis
• Call Driver Analysis
• Customized weekly reporting (examples)
• On demand custom reporting Wayport responds to partner requests for customized reports. Reports may include:
• Monthly invoices
• Network uptime (SLA) reports

Customer Care 

Your patients and healthcare professionals deserve the highest levels of service and support. Wayport’s in-house call center (U.S. support), staffed by highly trained agents are on-call 24/7/365 to provide your administrators and all network users with expedient resolutions. Wayport’s customer care center offers:

• Toll-free 24/7/365 customer support
• Dedicated number with branded greeting (optional)
• IVR hosting and scripting (optional)
• Email support (optional)
• Call recording/call monitoring
• Wayport provides access for partners to listen to recorded and live calls
• Weekly customer care calls (optional)
• Agent Training
• Ticketing System
• Hiring/Staffing
• Workforce Management